Privacy Policy

PRIVACY POLICY

Our Commitment

KHADIM INDIA LIMITED (hereinafter referred to as “KHADIM”) values its customers and is committed to protecting their privacy. This Privacy Policy (hereinafter referred to as the “Policy”) explains what personal information may be collected from you, the purposes for which it is used, how it may be shared, and your rights concerning the collection, use, and disclosure of your information. KHADIM will not collect, use, or disclose your personal data except in accordance with this Policy.

By accessing www.britishwalkers.com and/or purchasing BRITISH WALKERS products, you expressly agree to the terms and conditions of this Policy. Any changes to the Policy will be communicated by updating it on the website. It is your responsibility to regularly review the Policy for updates.

Your continued use of the website after changes have been posted signifies your acceptance and binding agreement to the updated terms. If you choose to discontinue using the website without taking further action regarding your personal data, your data will remain subject to the terms of the Policy as it existed prior to the changes.

Information Collection

KHADIM collects personal information when you provide it to us, such as during registration on www.britishwalkers.com, account setup, placing orders, contacting us via email or phone, or participating in surveys, promotions, or contests either online or at our retail outlets.

Such information may include, but is not limited to, your name, phone number(s), postal and email addresses, credit card details, names and contact details of individuals receiving shipped orders, financial information, product preferences, and in some cases, your individual preferences and opinions.

BRITISH WALKERS website is intended for use by adults only. Personal information from individuals under 18 years of age is not knowingly collected. Persons under 18 should not use the website or provide personal data.

Purpose of Use

Your personal information may be used by KHADIM for the following purposes:

  • Processing and fulfilling your orders and responding to order-related queries
  • Shipping products to you or your authorized recipients
  • Communicating with you via post, email, or other channels about services, personalized offers, promotions, surveys, events, and contests
  • Understanding your shopping interests to better serve you
  • Conducting marketing and performance research, measuring customer service, and enhancing product offerings and shopping experience

You may opt out of receiving marketing or promotional communications as detailed below.

Promotional Communications

KHADIM will only send promotional communications if you consent to receive them. To opt out, please contact us via our toll-free number 1800 103 0501 or email consumercare@khadims.com. Kindly provide your full name and the email address used during registration or purchase. Processing of such requests may take up to two weeks, during which communications may continue.

Access and Correction of Personal Information

KHADIM strives to maintain accurate, complete, and up-to-date personal data as required for the purposes described. You have the right to request access to and correction of your personal information. Requests, complaints, or inquiries regarding this Policy or KHADIM privacy practices should be addressed in writing to:

Privacy Officer

Khadim India Limited.
7th Floor, Tower C, RDB Primarc TechPark
08 Major Arterial Road, Block - AF, New Town (Rajarhat)
Kolkata – 700156

You may withdraw consent to the collection, use, or disclosure of your personal data at any time by notifying the Privacy Officer. Your personal data will be retained only as long as necessary for the purposes set out in this Policy or as required by applicable law.

Sharing of Information with Third Parties

KHADIM may share your personal information collected through www.britishwalkers.com, surveys, contests, promotions, or retail purchases with its Affiliates for communication purposes, including promotional offers and information about products, services, and contests that may interest you.

Your personal information will not be sold or rented to non-affiliated third parties except as required or permitted by law. In the event of a sale or transfer of KHADIM business or assets, personal data may be transferred to the buyer or prospective buyer to facilitate the transaction and business operations.

Non-affiliated third parties may process your personal data on behalf of KHADIM under strict confidentiality agreements and security measures that prevent use or disclosure for any other purposes.

BRITISH WALKERS website may contain links to third-party websites, which have their own privacy policies. KHADIM is not responsible for the data collection practices or content of these external sites. Users are advised to review the privacy policies of any third-party sites visited.

Security

KHADIM acknowledges the sensitive nature of personal data and has implemented appropriate technical, administrative, and physical safeguards to protect against unauthorized access, loss, theft, misuse, alteration, or disclosure of your personal information. This Policy applies to all employees and agents of KHADIM and governs their handling of personal data.